Josh Wilke

Recent Posts

Columbus Client Conference Recap

Last week we had the great pleasure of hosting more than 100 clients in our hometown of Columbus for our 28th Client Conference. Interacting with...

GDPR and Consumer Care: The Evolution of Consumer Privacy

You may be seeingquite a bit of news about GDPR lately, some of it quite alarmist. We have had quite a few conversations with clients about the...

Reflecting on the 2017 Wilke Global Client Conference

It's hard to believe that our Client Conference in Charleston was a month ago. It seems like yesterday I was enjoying S'Mores Cake at Kaminsky's,...

A breakdown of the latest American Customer Service Institute report

In September, the American Customer Service Institute released its ACSI Household Appliance and Electronics Report 2016, detailing consumer...

Is Facebook Messenger the channel of the future for consumer affairs?

After its announcement in April 2016, many assumed Facebook Messenger and its custom bots would revolutionize the way brands approached customer...

Top 10 Consumer Care Takeaways from SOCAP's 2017 Annual Conference

SOCAP's Annual Conference the other week once again delivered great insights - this time on Digital Consumer Care. In case you missed the...

Customer Care Leaders must adapt in Digital Age

The digital age is upon us, with advanced technology working its way into every facet of society. That means consumers expect digital aspects in...