A breakdown of the latest American Customer Service Institute report

In September, the American Customer Service Institute released its ACSI Household Appliance and Electronics Report 2016, detailing consumer...

Butterball saves Thanksgiving dinner via text, Wilke Global is there to help!

Our friends at Butterball have some lessons for all of us in consumer affairs. First, they are one of the few that have commercialized the value...

Evolving Data Protection Laws in the UK - a consumer perspective

Most consumers are likely to be aware of the Data Protection Act 1998 and of the protections it provides them, including that companies must not...

Is Facebook Messenger the channel of the future for consumer affairs?

After its announcement in April 2016, many assumed Facebook Messenger and its custom bots would revolutionize the way brands approached customer...