Matching the communication speed of consumers

When it comes to opening up the consumer care contact center and expanding the methods used to have conversations with and answer questions from...

Putting omnichannel into the context of consumer care

While omnichannel is currently one of the most used buzzwords in the sales, retail and customer service fields, there's a reason behind the...

Understanding the reasons for millennial consumer engagement on social media

Millennials have been stereotyped as the heaviest users of social media, to the point where they can't get along very well without networks like...