5 Tips on globalizing your consumer care systems
Jul 30, 2018 2:34:42 PM
Over the years our team has worked with brands working to globalize their consumer care systems. These projects can range from the seemingly...
2018 Internet Trends Report - We see 4 key items for consumer care professionals
Jun 21, 2018 10:43:41 AM
We were excited to share some big news with our recent announcement that we have joined forces with Astute Solutions. Not quite as exciting but...
Columbus Client Conference Recap
May 24, 2018 3:01:47 PM
Last week we had the great pleasure of hosting more than 100 clients in our hometown of Columbus for our 28th Client Conference. Interacting with...
SOCAP Chair Jim Moloney shares perspective on consumer care discipline and the future
Feb 21, 2018 4:05:59 PM
I recently had the chance to sit down with Jim Moloney, the 2018 SOCAP Chair, to get his perspective on the evolving role of consumer care. For...
LL Bean warranty changes: media coverage not helpful for consumer care
Feb 14, 2018 1:00:12 PM
We always love to see consumer care making headlines in the business press - our discipline does not always get the recognition it deserves!
Understanding how consumers research and engage brands
Jan 4, 2018 9:31:02 AM
While many brands have a detailed understanding of their target consumers, it does not often include topics important to consumer care teams. For...
