5 Tips on globalizing your consumer care systems

Over the years our team has worked with brands working to globalize their consumer care systems. These projects can range from the seemingly...

2018 Internet Trends Report - We see 4 key items for consumer care professionals

We were excited to share some big news with our recent announcement that we have joined forces with Astute Solutions. Not quite as exciting but...

Columbus Client Conference Recap

Last week we had the great pleasure of hosting more than 100 clients in our hometown of Columbus for our 28th Client Conference. Interacting with...

GDPR and Consumer Care: The Evolution of Consumer Privacy

You may be seeingquite a bit of news about GDPR lately, some of it quite alarmist. We have had quite a few conversations with clients about the...

SOCAP Chair Jim Moloney shares perspective on consumer care discipline and the future

I recently had the chance to sit down with Jim Moloney, the 2018 SOCAP Chair, to get his perspective on the evolving role of consumer care. For...

LL Bean warranty changes: media coverage not helpful for consumer care

We always love to see consumer care making headlines in the business press - our discipline does not always get the recognition it deserves!

Understanding how consumers research and engage brands

While many brands have a detailed understanding of their target consumers, it does not often include topics important to consumer care teams. For...